Check out our FAQ or feel free to contact us.
What is TRINAMES.COM?
trinames.com is where you find legit stuffs like Shoes or Apparel or anything else. To learn more about us, click here.
Why buy from TRINAMES.COM?
We make sure that we offer you products from various International and local brands with good quality, value, and story behind it.
How to sign up?
You can access our entire website without logging in, but you do have to sign up to purchase any items. All you need is an email. Invite your friends and family and share the fun too.
How to log into your account?
To log into your account, enter your email address and password at trinames.com. if you have any issues, please contact our Costumer Service.
Do you have a loyalty program?
We are working an exciting loyalty program for you. Your transactions are recorded and you can apply your current purchases to the program when we launch it.
Profile & Account
Are my personal details secured?
Yes it’s absolutely secure. We don’t use any third parties so your information save with us.
How to change your email address?
Please go to "My Account" and then change your email address there. The next time you log in, your previous email address can no longer be used for login.
How to reset your password?
You can reset your password from "My Profile".
Shop At TRINAMES.COM
How do I shop for a merchandise?
If you already know which item you want to purchase type its name or keywords in the "Search" box on the top right hand corner. To browse, start by selecting on "Women" or "Men" on the top of the webpage. You can also find an item based on its product type by clicking on a category. Click on the photo or name of your selected product and it will take you to the product page.
On the product page, when given option, please select size, color, or other relevant attributes. Select the number of items you wish to buy, and click "Add to Cart".
How do I find exclusive or on-sale products?
Products that are On Sale, Exclusive, or of Limited Availability (we call them Special Package) are labeled below their respective names on the catalogue. It will also show on the right hand side if a product is a Special Package.
Can I make special requests?
We will try as much as possible to accommodate your special requests, but to be sure, please contact our Costumer Service.
What payment methods do TRINAMES.COM accept?
For now we only accept Bank Transfer only, if it is avaialable for Credit Card (Visa and MasterCard) we will announce it.
Is cash on Delivery available?
No, currently cash on delivery is not applicable.
How many hours do I have to complete a payment?
You need to complete payment not later than 12 hours.
Can we do bank transfer from overseas bank?
trinames.com does not recommend bank transfer using Foreign Bank Account. We recommend you to use Indonesian Bank Account.
Where is my order confirmation?
After trinames.com received your order, check your email for an order confirmation from us (it it is not in your inbox please check your spam/junk folder).
How can I check on my payment confirmation?
- After you’re done with payment, check your progress through My orders.
- You order will be confirmed immediately after you made your payment with credit card or bank transfer.
- If after 2 business days you haven’t received any email on your payment (Email Subject: TRINAMES Received Payment), please call our Customer Service.
How can I track my orders?
- You can track your orders through My orders.
When will my orders be shipped?
Please refer tou our ‘Delivery’ page..
What if I purchase a product during the weekend or national holidays?
trinames.com won’t be sending orders during weekends and national holidays. We will process your orders in the following business days.
Is my payment secure?
Your payment is secure as we implement multiple layers of security. Your transfer information is protected by the issuing bank. If you have any concerns about the security of your payment, please contact us here.
What Does My Product Status Mean?
You can track the status of your product in an order online at trinames.com. Signed in and click on My orders to check the status of your most recent order and your order history. Click on View Order that you would like to track and a detailed information of your product status will be displayed.
A tracking number is also located below the product status. Copy the tracking number and paste it on the tracking link provided. You can review the tracking history and see the delivered date.
- Order Processing - “Checking availability“
Once you have submitted your order and your payment has been received, you will get an confirmation email from trinames.com. Your order will be immediately sent to our merchants & warehouse and to be processed & packed for shipment. If your product status is “Checking availability”, we are checking on the stock availability due to limited number of stocks. We will send you an email once the availability is confirmed.
- Order Processing - “Processing“
Once you have submitted your order and your payment has been received, you will get an confirmation email from trinames.com. Your order will be immediately sent to our merchants & warehouse and to be processed & packed for shipment. Please allow some days according to the estimated delivery days to process and prepare your order for shipment. Note that no changes or cancellations can be made during “Processing” status.
- Order Processing - “Out of stock“
The item is out of stock. We are very sorry but don’t worry, our Customer Service will assist you for the refund process within 3-5 working days or you can contact our Customer Service.
- Order Delivery - "Shipped"
Your order is on your way!
- Order Delivery - “Delivered“
Your order has been delivered.
- Order Returned - “Exchanged"
Your order has been exchanged and processed.
- Order Returned - "Refunded"
Your order has been refunded and processed.
Where does TRINAMES.COM ship to?
trinames.com is currently just ships to Indonesia only for international shipping when it is available we will soon announce it. Shipping rate and time differs based on destination.
What is the cost of shipping?
For limited time only, shipping within Indonesia for orders above IDR 500,000 will be free of charge.
Otherwise, your total shipping fee depends on the final destination of the shipping address as well as your package specifications. Total fees may change depending on the weight or volume of your package. Some items that require special treatment, such as oversized and delicate items, may incur additional special handling charges.
Which shipping couriers does TRINAMES.COM use?
trinames.com carefully selected our partner couriers for your best online purchase experience. We are currently partnering with JNE & TIKI for domestic shipments.
How do I track my packages?
Anytime after your payment is complete, you can track the status of your order in My Order. Once your package is shipped from our warehouse, you will receive an emailthat your order has already been sent to the courer.
Cancellation & Exchange/Returns
Can I cancel or modify a Shop order?
An order is processed as soon as possible. If you have not made your payment and would like to cancel your order, please notify our Costumer Service. If your payment is processed and you would like to cancel your order, please contact our Costumer Service and we will try our best.
What is TRINAMES.COM exchange/return policy?
Please refer to our ‘Return Policy’ page.
5. Receive your exchange/refund
Once we receive the merchandise, we will perform an inspection. If your product passes the return check, you will receive a confirmation email. We will exchange or refund your product accordingly within 5 working days (Shipment cost will not be refunded).
Who do I call when I'm happy?
We'd love to hear from you if you had a good experience. Do call our Costumer Service for a chat or leave a message.
Who do I call when I'm sad?
Of course we appreciate your constructive feedback. It is our commitment to our members that we listen and take action on your comments and critics. Our Costumer Service will be available for you.
Can I suggest shop goods?
Thought you'd never ask! Please do send us some ideas in writing, pictures, or better yet a site link, to our Costumer Service.